Privacy Policy
Effective Date: 14 Feb 2024
Protecting customer data is really important to us. We know companies say that a lot, but we really do take it seriously. When you use our services, you trust us with your stuff, and we don’t want to let you down. We do everything we can to keep your data safe and secure.
This document explains clearly how we use and handle the information you give us. It also lets you know what rights you have over your own data and how to contact someone if you have any other questions. You should also check out our cookie policy to learn about how we use things like cookies and tracking tools.
If you’ve used our services before, then you know we offer travel stuff online through websites, apps, and places like partner sites or social media. I just wanted to mention that everything I’m about to say generally applies to all those different places too.
This privacy policy covers all types of customer info we collect through any of those platforms or other ways associated with them.
And if you’re one of our business partners, you should take a look at our separate privacy policy for companies too, to understand how we deal with personal data in our relationship.
We may update this privacy policy from time to time, so check back every once in a while to see if anything has changed. If we make big changes that really impact you, we’ll let you know before they go into effect.
“Travel” means the various travel products and services that you may order, acquire, purchase, pay for, rent, provide, reserve, combine or consume from the Travel Supplier.
“Travel Supplier” means a tour operator or provider of the accommodation (e.g. hotel, motel, apartment, B&B, owner), attraction (e.g. (theme) park, museum, sightseeing tour), transportation (e.g. car rental, cruise, train ticket, airport transfer, bus tour, transfer), travel insurance and any other travel-related product or service available from time to time on the Platform for a Travel Reservation.
“Travel Service” means the online ordering, purchasing, payment (facility) or reservation service of the various products and services offered by MyDham or made available from time to time by the Travel Suppliers on the Platform.
“Travel Reservation” means the ordering, purchase, payment or reservation of a Trip.
MyDham collects various types of personal data in order to provide our hotel, tour, activity, rental, and flight booking services. When you use our services, we may ask for information such as your first and last name, contact details, payment information, and the names of individuals accompanying you during your trip. We may also collect additional information you provide about your upcoming trip, such as your expected arrival time.
In addition to the information you provide, we also collect data from the device you use to access our services, including your IP address, browser information, and language settings. We may also receive data about you from other sources or automatically collect other data.
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MyDham is committed to providing exceptional services to our customers, which include hotel, tour, activity, and rentals bookings. In order to deliver these services effectively, we collect and use personal data. We understand that privacy is important to our customers, and we want to assure you that we handle your personal data with the utmost care and in compliance with applicable data protection laws.
There are several reasons why MyDham collects and uses your personal data:
1. Booking and Reservation Process: When you make a booking or reservation through MyDham, we need certain personal information to facilitate the process. This includes your name, email address, contact number, and payment details. We use this information to confirm your reservation, communicate with you regarding your booking, and process your payment securely.
2. Personalized Experience: We strive to provide a personalized experience to our customers. By collecting information such as your preferences, dietary restrictions, and accessibility needs, we can tailor our recommendations and suggestions to enhance your travel experience. For example, if you have dietary restrictions, we can suggest restaurants that cater to your specific needs.
3. Communication and Customer Support: We may collect your personal data when you contact us for assistance or support. This allows us to address your queries, provide relevant information, and resolve any issues you may encounter during your travel. We may also use your contact information to send you important updates or notifications related to your booking.
4. Reviews and Feedback: Your feedback is valuable to us and helps us improve our services. When you write a review on the MyDham platform, we collect the information you provide, including your first name and avatar (if chosen). This information is used to display your review and allow other travelers to learn from your experience. Your reviews contribute to building a trustworthy community of travelers.
5. Account Management: If you create a user account on MyDham, we store your personal settings, uploaded photos, and comments from your previous reservations. This data helps you plan and manage your upcoming travel reservations more efficiently. Additionally, having an account may provide you with exclusive benefits or rewards.
6. Referral Programs: We may offer referral programs from time to time, which may require you to provide personal data. Participation in these programs is voluntary, and the data collected is used solely for the purpose of administering the program and contacting the winners.
7. Integration with Third-Party Services: MyDham integrates with various third-party service providers to facilitate payments and enhance the booking experience. In such cases, we may receive personal data from these providers to manage your travel reservation effectively.
At MyDham, we prioritize the security and confidentiality of your personal data. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
It is important to note that you have the right to control and manage your personal data. You can update your preferences, review or delete your data, and manage your communication preferences through your MyDham account settings. If you have any concerns or questions regarding the collection and use of your personal data, our dedicated customer support team is available to assist you.
In conclusion, MyDham collects and uses your personal data to facilitate the booking process, provide personalized experiences, offer customer support, gather feedback, manage your account, and integrate with third-party services. We prioritize the security and confidentiality of your data and provide you with control over your personal information. Your trust and satisfaction are of utmost importance to us, and we are committed to ensuring a safe and enjoyable travel experience through our services.
MyDham is committed to protecting the privacy and security of our customers’ personal data. We understand the importance of transparency when it comes to sharing data with third parties. In certain cases, we may need to share your personal data with third parties to provide you with the best possible service. Here is how MyDham shares your data with third parties:
1. Travel Providers: When you book a hotel, tour, activity, or rental through MyDham, we need to transmit the necessary reservation details to the respective Travel Provider. This is essential to complete your booking. The information we share may include your name, contact information, payment details, and any preferences or special requests you have indicated during the booking process. We may also provide the Travel Provider with additional data about your booking history, such as the number of reservations you have made with MyDham and any feedback you have provided. It is important to note that MyDham has no control over how Travel Providers process your personal data, so we recommend reviewing their privacy policies for more information.
2. Connectivity Providers: Some Travel Providers may require us to share your personal data with Connectivity Providers to facilitate and manage your booking. Connectivity Providers act on behalf of Travel Providers to help them manage their reservations. This may involve sharing your personal data with these third-party providers to ensure a smooth booking process.
3. MyDham’s Business Partners: We work with various business partners around the world to promote and distribute MyDham’s services. When you book through the website or app of one of our business partners, certain personal data you provide to them may be transmitted to us to finalize and manage your booking. We may also share relevant information about your reservation with our business partners’ Customer Service Departments to provide you with efficient assistance. It is important to review the privacy policies of our business partners to understand how they process your personal data.
4. Third-Party Service Providers: MyDham may engage third-party service providers to assist us in providing our services. These service providers may include customer service providers, marketing research firms, fraud prevention and detection services, payment processors, and advertising partners. We only share your personal data with these providers to the extent necessary for them to perform their services on our behalf. We take steps to ensure that these providers process your data in accordance with applicable privacy laws and regulations.
5. Marketing Services: In order to promote MyDham’s services through third parties, we may share personal data with our advertising partners. This may include your email address, IP address, and telephone number. We use techniques like hashing to associate your data with an existing customer database, ensuring that it is only used for targeted advertising purposes. You can learn more about personalized ads and your choices regarding them in our Cookie Information.
6. Other Professional Third Parties: In certain situations, such as disputes, legal claims, or audit activities, we may need to share your personal data with professional advisors, such as law firms or auditors. We only share your data to the extent necessary and ensure that these third parties process your data in accordance with their professional obligations.
7. Competent Authorities: MyDham may be required to disclose personal data to law enforcement authorities if required by law or if necessary for the prevention, detection, or prosecution of fraud or criminal acts. We may also disclose personal data to relevant authorities, such as tax authorities or municipalities, to comply with legal obligations or protect our rights and the rights of our business partners.
MyDham takes the protection of your personal data seriously and implements appropriate safeguards when sharing data with third parties. We pay particular attention to data transfers to third-party service providers and ensure that contractual, organizational, and technical measures are in place to protect your data. If your data is transferred outside the European Economic Area (EEA), we put in place appropriate safeguards to ensure compliance with European privacy legislation.
We work with trusted third parties to collect data. We may also share information with these third parties (e.g. your email address or telephone number). They may, in turn, combine your data with other information they have collected in order to offer you a personalized experience as well as targeted advertising. To learn more about how these third parties process your data, see the following links: How does Google use the information collected? and Facebook Data Use Policy
At MyDham, we value your privacy and strive to provide a secure and trustworthy booking experience. If you have any questions or concerns about how your data is shared with third parties, please contact us at contact@mydham.com
MyDham, a leading online travel platform, utilizes social media in various ways to enhance the user experience, promote travel products and services, and improve overall customer satisfaction. With a strong presence on popular social media platforms, MyDham leverages the power of social media to connect with travelers, provide personalized recommendations, and facilitate seamless bookings for hotels, tours, activities, and rentals.
One of the key ways MyDham uses social media is by allowing users to connect their MyDham accounts with their social media profiles. This integration enables users to log in to their MyDham accounts using their social media credentials, eliminating the need to remember multiple usernames and passwords. By offering this convenience, MyDham ensures a hassle-free login process, saving users valuable time and effort.
Furthermore, MyDham has integrated social media plugins into its website and mobile app, enabling users to share their travel experiences and recommendations with their social networks. When users click on social media buttons such as the Facebook “Like” button, certain information is shared with the respective social networks. If users are logged in to their social media accounts while interacting with these buttons, the social network may link this information to their profiles, making it visible to their connections.
In addition to these features, MyDham also integrates other social media services and features to enhance user engagement. For instance, users can interact with MyDham and their contacts through social media messaging services, allowing them to seek recommendations, share travel plans, and discuss their experiences. By providing these communication channels, MyDham fosters a sense of community among travelers, enabling them to connect and share valuable insights.
MyDham manages social media accounts on multiple platforms, ensuring a wide reach and effective communication with its audience. Through these accounts, MyDham shares engaging content, including travel tips, destination highlights, and exclusive offers. By leveraging the power of social media, MyDham keeps its followers informed and inspired, encouraging them to explore new destinations and book their travel experiences through the platform.
When users log in to MyDham via social media, the respective social media service provider may request permission to share certain information with MyDham. This information typically includes the user’s email address, age, and profile photos, depending on the user’s privacy settings. MyDham utilizes this information to provide personalized services, tailoring travel recommendations and offers to the user’s preferences. By analyzing the shared data, MyDham can understand user behavior and improve its travel-related services, ensuring a seamless and enjoyable booking experience.
It is important to note that MyDham does not use third-party messaging services, such as WhatsApp, to request booking or payment confirmations. If users receive any suspicious messages asking for personal information or payment details, they are advised to report them to MyDham’s customer service immediately.
To learn more about how MyDham uses and processes user data when accessed through social media platforms, users can refer to the respective social network’s privacy policies. These policies outline how the social network combines personal data from MyDham with information collected from other online platforms associated with the user’s social media account.
In conclusion, MyDham effectively utilizes social media to enhance the travel booking experience for its users. By integrating social media features, managing social media accounts, and leveraging social media plugins, MyDham connects with travelers, provides personalized recommendations, and improves its services. Through these efforts, MyDham aims to inspire and assist travelers in discovering and booking their ideal hotels, tours, activities, and rentals.
At MyDham, we understand the importance of protecting your personal data and ensuring its confidentiality. As a company that provides hotel, tour, activity, and rentals bookings, we have implemented robust security and retention measures to safeguard your information.
To begin with, we have established stringent procedures and systems to prevent unauthorized access and misuse of personal data. Our dedicated team of professionals continuously monitors and updates these procedures to stay ahead of any potential security threats. We also employ advanced security technologies to enhance the protection of your data.
To limit the use and access to your personal data, we have implemented both technical and physical restrictions on our servers. These measures ensure that only authorized personnel, who require access as part of their work, are able to view and handle your information. We conduct regular audits and assessments to ensure compliance with these security protocols.
At MyDham, we prioritize the confidentiality and privacy of your personal data. We have implemented strict data retention policies to ensure that your information is retained only for as long as necessary. We retain your data to enable you to use our services, manage your bookings, comply with applicable laws, resolve disputes, and conduct our business operations effectively. Once the retention period is over, we securely dispose of your data in accordance with industry best practices.
In addition to these measures, we also take proactive steps to detect and prevent fraud and other illegal activities. Our systems are equipped with advanced fraud detection mechanisms that analyze patterns and behaviors to identify any suspicious activities. This helps us protect your personal data and maintain the integrity of our platform.
To further enhance the security of your MyDham account, we highly recommend setting up two-factor authentication. This additional layer of security adds an extra authentication step, making it more difficult for unauthorized individuals to access your account. By enabling this feature in the Security section of your account settings, you can protect your personal data even if someone gains access to your username and password through phishing or social engineering.
At MyDham, we are committed to ensuring the highest level of security and protection for your personal data. We continuously invest in the latest technologies and best practices to maintain the integrity of our platform and provide you with a safe and secure booking experience. Your trust and privacy are of utmost importance to us, and we strive to exceed your expectations in safeguarding your personal information.
MyDham is committed to protecting the privacy and personal data of children in compliance with Indian laws and regulations, specifically the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Juvenile Justice (Care and Protection of Children) Act, 2015.
1. Age Restriction: MyDham’s services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children unless it is provided by a parent or guardian and they have given their consent.
2. Parental Consent: In limited circumstances where we may need to collect personal data from children under the age of 18, such as in connection with a reservation or the purchase of travel-related services, we require explicit consent from a parent or guardian. We will only collect and use children’s personal data if it is provided by the parent or guardian and they have given their consent.
3. Purpose of Data Collection: The personal data collected from children is solely for the purpose of providing our services, including facilitating bookings, reservations, and other travel-related activities. We do not use children’s personal data for marketing or promotional purposes without the explicit consent of a parent or guardian.
4. Security Measures: MyDham implements appropriate technical and organizational measures to protect children’s personal data against unauthorized access, disclosure, alteration, or destruction. We maintain strict security protocols to ensure the confidentiality and integrity of the information provided.
5. Parental Rights: Parents or guardians have the right to access, review, and request the deletion or modification of their child’s personal data. They can also withdraw their consent at any time by contacting us. We will promptly respond to such requests and take necessary actions to comply with applicable laws and regulations.
6. Data Retention: We retain children’s personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, we securely delete or anonymize it to ensure its protection.
7. Data Breach Notification: In the event of a data breach involving children’s personal data, we will comply with the applicable laws and regulations regarding data breach notification. We will promptly inform the parent or guardian about the breach and take necessary steps to mitigate any potential harm.
8. Education and Awareness: MyDham is committed to raising awareness about children’s privacy and data protection. We provide educational resources and guidelines to parents and guardians to help them understand their rights and responsibilities regarding their child’s personal data.
MyDham is dedicated to maintaining the privacy and security of children’s personal data in accordance with Indian laws. We continuously review and update our policies and practices to ensure compliance and provide a safe and secure environment for all our customers, including children. If you have any concerns or questions regarding our children’s policy, please contact us. We are committed to addressing any concerns promptly and ensuring the protection of children’s personal data.
As a customer of MyDham, you may have concerns about the control and use of your personal data. We understand the importance of privacy and want to assure you that we take the protection of your personal information seriously. In accordance with Indian laws from the Ministry of Tourism, we strive to provide you with the necessary tools and options to control your personal data.
At MyDham, we believe that you should have the ability to manage and control the personal data you have shared with us. We offer several ways for you to maintain control over your data:
1. Access to Personal Data: You have the right to request a copy of the personal data we hold about you. If you would like to review the information we have, you can contact us contact@mydham.com . We will provide you with the requested information in a timely manner, in accordance with applicable laws.
2. Updating and Correcting Personal Data: It is important to us that your personal data is accurate and up-to-date. If there are any changes to your personal information, you can notify us, and we will update it accordingly. Additionally, if you believe that any of the personal data we hold about you is incorrect, you can request us to correct it.
3. Erasure, Blocking, and Limiting Processing: In certain situations, you have the right to ask us to erase, block, or limit the processing of your personal data. If you wish to exercise these rights, you can contact our Data Protection Officer, and we will assess your request in accordance with applicable laws.
4. Data Portability: If you would like to have the personal data you have transmitted to us sent to a third party, we can facilitate this process upon your request. Please contact our Data Protection Officer for further assistance.
5. Withdrawing Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. You can do this by contacting our Data Protection Officer, and we will ensure that your data is no longer processed for the specific purpose you withdrew consent for.
6. Objecting to Processing: If we are processing your personal data for legitimate interests or in the public interest, you have the right to object to such processing. You can exercise this right by contacting our Data Protection Officer, and we will review your objection in accordance with applicable laws.
We understand that maintaining the accuracy and security of your personal data is crucial. Therefore, we rely on you to keep your personal information complete, accurate, and up-to-date. If you have a MyDham account, you can access and manage a significant amount of your personal data through our website and applications. You can add, update, or delete information in your account settings.
If there is any personal data that is not accessible through our site or applications, you can send us a request, and we will assist you in accessing or managing that data.
If you have any questions, concerns, or complaints regarding our privacy practices or wish to exercise your rights, you can contact us contact@mydham.com . We are committed to addressing your concerns and ensuring that your personal data is handled in accordance with Indian laws and regulations.
In addition, you have the right to contact your local data protection authority if you believe that your personal data has been mishandled or if you are unsatisfied with our response to your concerns.
At MyDham, we value your privacy and strive to provide you with the necessary control over your personal data. We are dedicated to maintaining the highest standards of data protection and ensuring that your information is handled securely and responsibly.
In today’s digital age, cookies and other tracking technologies play a significant role in enhancing the online experience for users. At MyDham, we want to ensure that our customers have a clear understanding of what cookies are and how they are used, as well as other tracking technologies that may be employed.
A cookie is a small text file that is stored in the browser of your computer or mobile device. It contains information about your browsing activities and preferences, allowing websites to remember certain settings and provide a more personalized experience. There are two types of cookies: first-party cookies and third-party cookies.
First-party cookies are placed by the domain owner, which in this case is MyDham. These cookies are used to improve the functionality of our website and provide a seamless user experience. They enable us to remember your preferences, such as language and currency settings, and keep you logged in during your browsing session. First-party cookies are essential for the proper functioning of our services.
On the other hand, third-party cookies are placed on our domains by trusted partners with whom we have given permission. These partners may include social media platforms, advertising networks, and analytics providers. Third-party cookies are used to track your browsing behavior across different websites and deliver targeted advertisements based on your interests. They also help us analyze how users interact with our website and improve our services.
In addition to cookies, there are other tracking technologies that are commonly used. These include web beacons, scripts, tracking URLs, and software development kits (SDKs). Web beacons, also known as web bugs or tracking pixels, are small graphic images embedded in web pages or emails. They are used to collect information such as your IP address, device type, and browsing activity. Scripts, on the other hand, are small computer programs that enable additional functionality on websites. They can be used for security purposes, analytics, or advertising.
Tracking URLs are unique links that allow us to track the source of your visit to our website. For example, we can determine if you were redirected to MyDham from a social media platform or a search engine. This information helps us understand the effectiveness of our marketing efforts and optimize our advertising strategies. Lastly, software development kits (SDKs) are part of the source code of our applications. They collect data about how our apps are used and enable personalized push notifications.
It is important to note that these tracking technologies are used to enhance your experience on our platform and provide you with relevant content and offers. However, we understand that privacy is a concern for many users. Therefore, we provide options for you to manage and control the use of cookies and other tracking technologies. Most web browsers allow you to adjust your cookie settings and choose whether to accept or reject cookies. You can also opt-out of targeted advertising by visiting the websites of advertising networks or using tools provided by industry organizations.
At MyDham, we are committed to protecting your privacy and ensuring the responsible use of cookies and other tracking technologies. We only collect and use data that is necessary for the proper functioning of our services and to provide you with a personalized and seamless booking experience. We value your trust and strive to maintain the highest standards of data privacy and security.
For any inquiries regarding our Privacy Policy, please email contact@mydham.com .
This Policy is subject to change. For significant updates impacting your rights, we will notify you directly. However, please check this page regularly for the latest information.
