Safety Information

Guests:

At MyDham, we understand the importance of safety and security when it comes to planning your trip to religious places in India. Whether you are booking a hotel, tour, activity, or rental through our website, we want to provide you with the necessary information and guidelines to ensure a safe and enjoyable experience. In this comprehensive guide, we will cover various aspects of safety, including staying safe online, choosing a safe destination, finding the right property, preparing for your trip, having an amazing trip, dealing with incorrect charges, lost and found items, and reporting misconduct.

1. How to Stay Safe Online:
As a user of our platform, it is crucial to prioritize your online safety. Here are some tips to keep your accounts and identity protected:
– Be cautious of emails that contain suspicious links or attachments.
– Avoid sharing personal or financial information in response to unsolicited emails or calls.
– MyDham employs robust security measures to protect your account, but it’s important to stay vigilant and report any suspicious activity.

2. Choosing a Safe Destination:
Before finalizing your travel plans, it is essential to research and choose a safe destination. Consider the following:
– Check the safety conditions and travel advisories for your desired destination.
– Be aware of any special requirements or regulations imposed by the local authorities.
– Familiarize yourself with emergency contact numbers in your destination.

3. Finding the Right Property:
When booking accommodation or other services, it is important to find a property that meets your safety requirements. Here’s what you should consider:
– Carefully review the policies of the property, including payment and damage deposit policies.
– Avoid making payments outside of our platform or sharing credit card details via unofficial means.
– Read reviews from previous travelers to gain insights into the cleanliness, facilities, and overall experience of the property.

4. Preparing for Your Trip:
Proper preparation is key to a smooth and safe journey. Consider the following tips:
– Review your booking confirmation email for important information regarding prepayments, damage deposits, and more.
– If you receive urgent payment requests or a property insists on communicating outside our platform, contact our Customer Service team for assistance.
– Utilize our platform’s messaging system to get to know your host or property manager and ask any questions or make special requests.

5. Having an Amazing Trip:
While on your trip, it is important to prioritize your safety and be considerate of the local community. Here’s what you should keep in mind:
– Familiarize yourself with the emergency equipment and safety information available at the property upon arrival.
– Respect the local community by adhering to local laws, traditions, and being mindful of noise levels and environmental impact.

6. Dealing with Incorrect Charges:
If you encounter any incorrect charges, follow these steps:
– Reach out to your host or property manager through our messaging system to discuss the issue.
– If the issue persists, contact our Customer Service team through our official communication channels.
– Never make payments with gift cards or share credit card details through unofficial means.

7. Lost and Found:
If you accidentally leave something at the property, take the following steps:
– Immediately contact the host or property manager through our messaging system to report the lost item.
– Ask for their assistance in retrieving the item or coordinating its return.

8. Reporting Misconduct:
In the unlikely event of abusive behavior, misconduct by the host or staff members, or other illegal activities, it is important to take action:
– Report any abusive behavior or illegal activities to law enforcement immediately.
– Contact our Customer Service team to report the incident and provide them with the necessary details.
– Your report will help us take appropriate action and protect you and other travelers in the future.

At MyDham, we are committed to providing a safe and secure platform for your travel needs. By following these safety guidelines, you can have a secure and memorable experience while using our booking services. If you have any concerns or need further assistance, please don’t hesitate to contact our Customer Service team.

Partners:

At MyDham, we understand the importance of safety for both our partners and guests. Whether you are offering hotel accommodations, tour services, activities, or rentals in religious places of India, it is crucial to prioritize safety. Here are some essential tips to ensure that you and your property are protected:

1. COVID-19 Resources:
Given the ongoing pandemic, it is essential to stay updated with the latest COVID-19 guidelines and regulations set by the government and health authorities. Regularly check for updates and implement necessary safety measures to protect yourself, your staff, and your guests.

2. Stay Safe as a Host:
When setting up your profile, provide clear and informative details about your property and its surrounding area. If you are renting out your private home, consider welcoming guests on arrival and showing them around. This personal touch can help establish a sense of trust and ensure a smooth stay.

3. Set Clear Expectations:
Clearly communicate your expectations to guests by establishing house rules. Address common themes such as pets, smoking, parties, and noise. By setting standards for behavior, you can create a safe and comfortable environment for everyone.

4. Get to Know Who is Coming:
Utilize our messaging system to communicate with guests before their stay. This is an opportunity to ask questions about the number of guests, the purpose of their trip, or if it’s their first time renting a property. Building a rapport with guests can provide peace of mind and help you understand their needs better.

5. Establish Guest Requirements:
To ensure genuine bookings, we require guests to provide a valid email address, credit card information, and maintain a good track record for their stays. This helps filter out potential risks and ensures a safer experience for both hosts and guests.

6. Keep Your Guests Safe:
Take necessary precautions to prepare your property for your guests’ safety. Consult your local government or council to understand the safety standards that need to be fulfilled. Inform your neighbors before accepting guests if you are renting out your home. Provide guests with important local information such as emergency service phone numbers and regulations on food and drinking water.

7. Fire and CO Prevention:
Ensure that your property has visible emergency exits that are not obstructed. Keep a fire extinguisher in an easily accessible place and regularly check it. Install smoke and carbon monoxide detectors on all floors and consider a sprinkler system. Regularly clean and check gas stoves, water heaters, and other electrical appliances. Make sure the gas shut-off valve is easily accessible.

8. Electrical Safety and Other Hazards:
Cover unused electrical outlets with safety caps and regularly check your appliances for faulty switches, plugs, or frayed cords. Replace cords and wires when they become old and keep them uncovered and away from other items to prevent hazards.

9. Childproofing:
If your property is suitable for families with children, take extra precautions to childproof the space. Install child-safety locks and removable gates for doors, windows, drawers, appliances, and any falling hazards. Double-check the stability and mounting of banisters and railings on stairs, balconies, porches, and walkways.

10. Keep Your Property Safe:
If you are renting out your private home, consider putting valuable or personal belongings in a safe place. Additionally, you can set up a damage deposit policy to manage guest expectations and provide reassurance. Contact your insurance provider to ensure that your homeowner insurance covers short-term rentals to others.

11. Keep Your Account Safe:
Protect your online accounts and identity by being vigilant against phishing attempts. Be cautious of emails, texts, or messages that ask you to sign in to your MyDham account or require personal or financial information. Report any suspicious activity to us immediately.

12. What to Do If Something Goes Wrong:
In the unlikely event that an issue arises, we are here to support you. Contact the guest first and try to resolve the issue through communication. If assistance is needed, our partner service team is available to help. If necessary, report any abusive behavior or illegal activities to law enforcement and inform us so that we can take appropriate action.

13. Guest Misconduct:
In case of abusive behavior from a guest, whether verbal or physical, contact law enforcement officials immediately. Hold onto any police reports or documents received, as they may be helpful for future reference. Report the incident to us as well, as it is important for us to know and take steps to protect you and our other partners in the future.

By following these safety tips, you can ensure a secure and enjoyable experience for both yourself and your guests. At MyDham, we prioritize the well-being of our partners and guests, and we are here to support you every step of the way.