Terms of Service
Effective Date: 14 Feb 2024
MyDham, a company that provides hotel, tour, activity, and property rentals bookings, operates in accordance with Indian law. It is important for users to understand and agree to the terms and conditions outlined in this document, as they form the contract between MyDham and the user.
By adhering to Indian law, MyDham ensures that its platform operates within the legal framework of the country. This provides users with the confidence that their bookings and transactions are conducted in a lawful manner.
The terms and conditions, along with the How We Work page and Content Standards and Policies, provide users with a comprehensive understanding of the platform’s operations and guidelines. It is recommended that users familiarize themselves with these documents to make the most of the services provided by MyDham.
In addition to complying with Indian law, MyDham also emphasizes transparency and accountability. The How We Work page provides valuable information on how the platform operates, including reviews, rankings, recommendations, and revenue generation. This transparency allows users to make informed decisions and have a seamless booking experience.
The Content Standards and Policies ensure that all content on the platform is relevant and appropriate for the global audience, while also adhering to Indian legal requirements. These policies guide the management of content and the actions taken against any inappropriate content, ensuring a safe and respectful online environment for all users.
In the event of any issues or problems during a Travel Experience, users can refer to Section A15 of the terms, which outlines the steps that can be taken. This may involve filing a complaint, pursuing legal action, or utilizing an online dispute resolution service. MyDham is committed to providing a fair and efficient resolution process for any grievances, in accordance with Indian law.
By operating in accordance with Indian law, MyDham ensures that users can confidently utilize the platform for their hotel, tour, activity, and property rentals bookings. The platform strives to provide a seamless and enjoyable booking experience, while also upholding the legal rights and interests of its users.
In conclusion, MyDham’s terms and conditions, along with the How We Work page and Content Standards and Policies, form the contract between the platform and its users. By adhering to Indian law, MyDham provides users with a reliable and legally compliant platform for their bookings, ensuring a safe and satisfactory experience.
A1. Definitions
In the context of our company, MyDham, we provide a range of services including hotel bookings, tour bookings, activity bookings, and property rentals. Let’s define some key terms related to our services:
1. Hotel bookings: This refers to the process of reserving accommodations in hotels or other similar establishments for a specified period of time.
2. Tour bookings: This involves booking guided tours or organized trips to various destinations, allowing travelers to explore and experience different attractions and activities.
3. Activity bookings: This refers to the reservation of specific activities or experiences, such as adventure sports, cultural events, or sightseeing tours, that travelers can participate in during their trip.
4. Property rentals: This involves booking private properties, such as vacation homes, apartments, or villas, for a specified period of time, providing travelers with a more personalized and home-like accommodation option.
At MyDham, we strive to provide a seamless and convenient booking experience for our customers, ensuring that they have access to a wide range of options and can easily find and reserve the services that best suit their travel needs.
A2. About these conditions
When you engage with MyDham, a company specializing in hotel, tour, activity, and property rentals bookings, it is important to understand the conditions that govern our services. Here is an overview of these conditions:
1. Acceptance: By completing a booking, you agree to abide by the terms and conditions presented to you during the booking process. These conditions apply to all types of travel experiences offered by MyDham.
2. Lawfulness: In the event that any authority deems any of these terms unlawful, the remaining terms will remain in effect.
3. General and Specific Conditions: Our conditions are divided into sections. Section A covers general conditions applicable to all travel experiences, while sections B to F outline specific conditions for accommodations, attractions, car rentals, flights, and private/public transport, respectively. In case of any discrepancy, the specific conditions will prevail.
4. Language: The English version of these terms is the original. In case of any dispute or inconsistency between the English version and translations, the English version will prevail unless local law dictates otherwise.
A3. About MyDham
MyDham is a unique travel company that specializes in promoting rural and religious tourism in India. We offer a wide range of services including hotel bookings, tour packages, activity bookings, and property rentals specifically tailored to religious destinations in India.
At MyDham, we understand the significance of religious and spiritual journeys, and we strive to provide a seamless and enriching experience for our customers. Our team is dedicated to curating exceptional travel experiences that allow travelers to explore the rich cultural heritage and spiritual traditions of India.
We focus on promoting rural tourism, providing opportunities for travelers to immerse themselves in the authentic and traditional way of life in rural areas surrounding religious sites. By supporting local communities and businesses, we aim to contribute to sustainable development and preservation of cultural heritage.
Whether you are seeking a pilgrimage to sacred temples, a spiritual retreat in serene ashrams, or an exploration of rural landscapes, MyDham is your trusted partner in creating unforgettable travel experiences that combine spirituality, culture, and the beauty of rural India.
A4. Our Platform
At MyDham, our platform serves as a one-stop solution for all your travel needs, with a focus on promoting rural and religious tourism in India. Here’s what you need to know about our platform:
1. Comprehensive Services: Our platform offers a wide range of services including hotel bookings, tour packages, activity bookings, and property rentals. We specifically cater to religious destinations in India, allowing you to explore the spiritual and cultural richness of the country.
2. Rural and Religious Tourism: We are committed to promoting rural tourism, providing you with the opportunity to experience the authentic charm of rural areas surrounding religious sites. By supporting local communities and businesses, we aim to contribute to sustainable development and preservation of cultural heritage.
3. User-Friendly Interface: Our platform is designed to be user-friendly, making it easy for you to search, compare, and book accommodations, tours, activities, and property rentals. We provide detailed information, high-quality images, and customer reviews to help you make informed decisions.
4. Professionalism and Accuracy: We take utmost care to ensure the accuracy of the information provided on our platform. While we strive to maintain the highest level of professionalism, we cannot be held responsible for errors or missing information from service providers. However, we are committed to rectifying any issues promptly.
5. Customer Experience: At MyDham, we prioritize customer satisfaction. We continuously work towards enhancing your experience on our platform, seeking feedback, and making improvements to provide you with a seamless and enjoyable booking process.
With MyDham’s platform, you can easily plan and book your travel experiences in religious places of India, while also supporting rural communities and immersing yourself in the spiritual essence of the country.
A5. Our values
At MyDham, our values are at the core of everything we do. As a company specializing in hotel, tour, activity, and property rentals bookings in religious places of India, with a focus on promoting rural and religious tourism, we are guided by the following principles:
1. Respect: We respect the diverse religious and cultural traditions of India and strive to create travel experiences that honor and celebrate these traditions. We treat our customers, partners, and local communities with respect and dignity.
2. Authenticity: We believe in providing authentic and immersive experiences that allow travelers to connect with the spiritual essence of India. We promote rural tourism to showcase the genuine way of life in rural areas surrounding religious sites.
3. Sustainability: We are committed to sustainable tourism practices that minimize negative impacts on the environment and support the socio-economic development of local communities. We work closely with local businesses and communities to ensure that our activities contribute to their well-being.
4. Customer Satisfaction: We prioritize the satisfaction of our customers and strive to exceed their expectations. We provide reliable and efficient services, ensuring that every aspect of their travel experience is seamless and enjoyable.
By upholding these values, we aim to create meaningful and transformative travel experiences that not only enrich the lives of our customers but also contribute to the preservation and promotion of India’s religious and rural heritage.
A6. Prices
At MyDham, we understand the importance of transparent and competitive pricing for our customers. As a company that specializes in hotel, tour, activity, and property rentals bookings in religious places of India, with a focus on promoting rural and religious tourism, we strive to offer fair and reasonable prices. Here’s what you need to know about our pricing:
1. Competitive Rates: We work closely with our partners to negotiate the best possible rates for accommodations, tours, activities, and property rentals. Our aim is to provide you with value for your money while ensuring a high-quality experience.
2. Transparent Pricing: We believe in transparency when it comes to pricing. The prices displayed on our platform include all applicable fees and taxes, so you can have a clear understanding of the total cost upfront.
3. Best Price Guarantee: We are committed to offering competitive prices. If you find a lower price for the same service elsewhere, we encourage you to reach out to us, and we will do our best to match or beat that price.
4. No Hidden Charges: We strive to provide a hassle-free booking experience. You can trust that there are no hidden charges or surprises when you make a reservation with MyDham. The price you see is the price you pay.
At MyDham, we believe that affordable pricing should not compromise the quality of your travel experience. We are dedicated to providing you with the best possible prices while ensuring exceptional service and unforgettable moments during your journey to religious places in India.
A7. Payment
When it comes to payment, MyDham ensures a seamless and secure process for all your bookings. As a company specializing in hotel, tour, activity, and property rentals bookings in religious places of India, with a focus on promoting rural and religious tourism, we offer flexible payment options. Here’s what you need to know:
1. Upfront Payment: Some of our service providers may require an upfront payment at the time of booking. The specific payment terms will be communicated to you during the booking process. We handle your payment securely and ensure that it constitutes the final settlement of the due amount.
2. Currency Conversion: If your payment method is denominated in a different currency than the payment currency, additional fees may be charged by your bank or payment provider. We will inform you during the booking process if this applies.
3. Fraud Protection: We take fraud prevention seriously. If you suspect any fraudulent behavior or unauthorized use of your payment method, please contact your payment provider immediately.
4. Payment Currency: We may display prices in your own currency and offer the option to pay in your own currency. Any fees associated with this service will be included in the exchange rate or displayed separately during the payment process.
At MyDham, we prioritize the security and convenience of your payment transactions, ensuring a smooth and reliable experience when booking your travel experiences in religious places of India.
A8. Terms
When you engage with MyDham for hotel, tour, activity, and property rentals bookings in religious places of India, promoting rural and religious tourism, it is important to familiarize yourself with our terms and conditions. Here are some key points to note:
1. Eligibility: To make a booking with MyDham, you must be at least 18 years old and meet any specific eligibility criteria outlined in our terms.
2. Booking Confirmation: Once you make a reservation, you will receive a booking confirmation that includes details of your chosen travel experience. It is essential to review this confirmation for accuracy and contact us immediately if any discrepancies arise.
3. Cancellation and Refunds: Our cancellation and refund policies vary depending on the service provider and the specific terms of your booking. It is crucial to review the cancellation policy before making a reservation to understand any potential fees or restrictions.
4. Responsibility: While we strive to provide accurate information and a seamless booking experience, MyDham is not responsible for the actual travel experience itself. The service providers are solely responsible for delivering the services as described.
5. Privacy: We value your privacy and handle your personal information in accordance with our privacy policy. It is recommended to review our privacy policy to understand how we collect, use, and protect your data.
By adhering to these terms, you can ensure a smooth and enjoyable experience when booking your travel experiences with MyDham, as we promote rural and religious tourism in India’s sacred destinations.
A9. Privacy and cookies
At MyDham, we prioritize the privacy and security of our customers’ personal information. As a company specializing in hotel, tour, activity, and property rentals bookings in religious places of India, with a focus on promoting rural and religious tourism, we are committed to protecting your privacy. Here’s what you need to know about our privacy and cookies policy:
1. Data Collection: We collect and process personal information necessary for booking and managing your travel experiences. This may include your name, contact details, payment information, and preferences.
2. Data Usage: We use your personal information to facilitate your bookings, provide customer support, and improve our services. We may also use your data for marketing purposes, but only with your consent.
3. Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.
4. Cookie Usage: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You have the option to manage your cookie preferences through your browser settings.
5. Data Sharing: We may share your personal information with our trusted partners and service providers to fulfill your bookings and provide a seamless travel experience. We ensure that these third parties adhere to strict privacy standards.
By using our services, you consent to the collection, usage, and sharing of your personal information as outlined in our privacy and cookies policy. Rest assured, we are committed to maintaining the confidentiality and integrity of your data throughout your journey with MyDham.
A10. Accessibility Requests
At MyDham, we strive to ensure that our services are accessible to all individuals, including those with specific accessibility needs. As a company specializing in hotel, tour, activity, and property rentals bookings in religious places of India, with a focus on promoting rural and religious tourism, we are committed to accommodating accessibility requests. Here’s what you need to know:
1. Platform Accessibility: Our website and booking platform are designed to be user-friendly and accessible to individuals with disabilities. We continuously work to improve accessibility features and comply with relevant accessibility standards.
2. Customer Service: If you have any accessibility requests or require assistance in accessing our platform or services, our dedicated customer service team is available to help. Please reach out to us, and we will do our best to accommodate your needs.
3. Travel Experience Accessibility: We understand that accessibility requirements may vary for different travel experiences. If you have specific accessibility needs related to accommodations, transportation, or activities, please contact us or the respective service provider, and we will work together to find suitable options.
At MyDham, we are committed to ensuring that everyone can enjoy the beauty and spirituality of religious places in India. We strive to provide inclusive and accessible travel experiences for all individuals, promoting diversity and inclusivity in rural and religious tourism.
A11. Insurance
At MyDham, we want to ensure that our customers have a safe and worry-free travel experience. While we provide hotel, tour, activity, and property rentals bookings in religious places of India, promoting rural and religious tourism, it is important to note that we do not provide any travel insurance. Here’s what you need to know:
1. Personal Responsibility: It is the responsibility of each traveler to obtain suitable travel insurance to protect themselves against unforeseen circumstances such as trip cancellations, medical emergencies, or lost belongings.
2. Insurance Providers: There are numerous insurance providers available that offer comprehensive travel insurance coverage. We recommend researching and selecting an insurance provider that meets your specific needs and requirements.
3. Policy Terms and Conditions: When purchasing travel insurance, it is essential to carefully review the policy terms and conditions to understand the coverage, exclusions, and claim procedures.
While we do not provide travel insurance directly, we strongly encourage our customers to consider obtaining appropriate coverage to safeguard their travel investment and ensure peace of mind during their journey with MyDham.
A12. Withdrawal and Payout
At MyDham, we understand that circumstances may change, and you may need to make changes to your bookings or request a withdrawal or payout. Here’s what you need to know about withdrawals and payouts:
1. Booking Changes: If you need to make changes to your booking, such as modifying dates, adding or removing guests, or upgrading accommodations, please contact our customer service team. We will do our best to accommodate your requests, subject to availability and any applicable terms and conditions.
2. Cancellations and Refunds: If you need to cancel your booking, the cancellation policy of the service provider will apply. We recommend reviewing the specific cancellation terms before making a reservation. Refunds, if applicable, will be processed according to the service provider’s policy.
3. Payouts for Property Rentals: If you are a property owner and have listed your property with MyDham for rentals, payouts for confirmed bookings will be processed according to the agreed terms and conditions. Our team will provide assistance and guidance throughout the payout process.
At MyDham, we strive to provide flexibility and support for any changes or requests you may have regarding your bookings. Please reach out to our customer service team for assistance with withdrawals, payouts, or any other booking-related inquiries.
A13. Intellectual property rights
At MyDham, we are committed to promoting rural and religious tourism in India by providing hotel, tour, activity, and property rental bookings in religious places. We understand the importance of intellectual property rights and respect the rights of content creators and owners.
We ensure that all the content on our platform, including images, descriptions, and reviews, is either created by our team or obtained legally from reliable sources. We have strict policies in place to prevent any infringement of intellectual property rights.
If you believe that any content on our platform violates your intellectual property rights, we encourage you to contact us immediately. We will promptly investigate the matter and take appropriate action, which may include removing the infringing content from our platform.
At MyDham, we value and respect intellectual property rights and strive to create a platform that promotes responsible and ethical tourism. We are committed to providing a seamless and enjoyable experience for our customers while ensuring the protection of intellectual property rights.
A14. What to do in case of trouble ?
At MyDham, we understand that sometimes unforeseen circumstances can arise during your travel experience. We are committed to providing assistance and support to our customers in case of any trouble.
If you encounter any issues during your stay at a hotel, tour, activity, or property rental booked through MyDham, we recommend taking the following steps:
1. Contact the Service Provider: Reach out to the Service Provider directly to address the issue and seek a resolution. They are responsible for the travel experience and will be in the best position to assist you.
2. Contact MyDham Customer Support: If you are unable to resolve the issue with the Service Provider or require further assistance, our dedicated customer support team is available 24/7 to help. You can reach out to us via phone, email, or live chat, and we will do our best to resolve the situation promptly.
3. Document the Issue: It is important to document any issues you encounter, such as taking photos or videos, keeping records of conversations, and noting down any relevant details. This documentation can be helpful in resolving disputes or claims.
At MyDham, we strive to ensure that our customers have a smooth and enjoyable travel experience. In case of any trouble, we are here to support you and work towards a satisfactory resolution.
A15. Communication with the Service Provider
At MyDham, we understand the importance of effective communication between our customers and the Service Providers we work with. We strive to facilitate clear and efficient communication to ensure a seamless travel experience.
When you book a hotel, tour, activity, or property rental through MyDham, we provide you with the necessary contact information of the Service Provider. This allows you to directly communicate with them regarding any specific requirements, questions, or concerns you may have.
We recommend reaching out to the Service Provider prior to your arrival to confirm your booking details and discuss any special requests. This helps to ensure that your expectations are met and any necessary arrangements are made in advance.
In case you encounter any issues during your travel experience, we encourage you to communicate directly with the Service Provider to address the situation promptly. They are responsible for providing the services and are best equipped to assist you.
At MyDham, we are committed to promoting open and effective communication between our customers and Service Providers, ensuring a smooth and enjoyable travel experience in the religious places of India.
A16. Measures against unacceptable behavior
At MyDham, we are committed to providing a safe and respectful environment for all our customers and Service Providers. We have implemented measures to address and prevent unacceptable behavior within our platform.
We have a zero-tolerance policy towards any form of discrimination, harassment, or offensive behavior. This includes but is not limited to, discrimination based on race, gender, religion, or sexual orientation. We expect all users of our platform to treat each other with respect and dignity.
If you encounter any unacceptable behavior during your travel experience booked through MyDham, we encourage you to report it to us immediately. We take all reports seriously and will investigate the matter thoroughly. Appropriate actions will be taken, which may include removing the offending party from our platform.
We strive to create a positive and inclusive environment for all our customers and Service Providers. By working together, we can ensure that everyone has a memorable and enjoyable experience while promoting rural and religious tourism in the beautiful places of India.
A17. Limitation of liability
At MyDham, we strive to provide accurate and reliable information on our platform for hotel, tour, activity, and property rental bookings in religious places of India. However, it is important to note that we have certain limitations of liability.
While we take precautions to ensure the accuracy of the information provided, we cannot guarantee that all information is completely error-free or up to date. We are not responsible for any errors, interruptions, or missing information on our platform, except in cases of our own failure or negligence.
We are also not responsible for the actual travel experiences provided by the Service Providers. The Service Providers are solely responsible for the services they offer, and any issues or disputes related to the travel experiences should be addressed directly with them.
Furthermore, we cannot be held liable for any inconvenience, damage, or inappropriate behavior caused by the Service Provider personnel or any other individuals involved in the travel experience.
At MyDham, we are committed to providing a reliable platform for booking travel experiences, but it is important to understand and acknowledge these limitations of liability.
A18. Applicable law and competent authorities
The terms and conditions of MyDham, which include hotel, tour, activity, and property rental bookings in religious places of India, are governed by the applicable laws of India. As a company promoting rural and religious tourism in India, we operate within the legal framework of the country and comply with all relevant laws and regulations.
In the event of any disputes or claims arising from the use of our platform, they will be subject to the jurisdiction of the competent courts in India. This means that any legal proceedings or resolutions will be conducted in accordance with Indian laws.
We encourage our customers to first attempt to resolve any issues or disputes through amicable negotiations. Open and transparent communication is key to finding a mutually satisfactory resolution. If a resolution cannot be reached, the matter may be escalated to the competent Indian authorities for further review and resolution.
It is important to note that MyDham acts as an intermediary platform, connecting customers with Service Providers who offer various travel experiences. While we strive to ensure the accuracy and reliability of the information provided on our platform, we are not responsible for the actual travel experiences provided by the Service Providers. Any issues or disputes related to the travel experiences should be addressed directly with the respective Service Providers.
By using our platform and making bookings through MyDham, customers agree to abide by the Indian laws and regulations. This includes complying with any legal requirements, restrictions, or guidelines that may be applicable to the travel experiences booked through our platform.
As a company promoting rural and religious tourism in India, we are committed to providing a safe and enjoyable experience for our customers. We work closely with our Service Providers to ensure that they adhere to the necessary legal and ethical standards. However, it is important to note that MyDham cannot be held liable for any inconvenience, damage, or loss that may occur during the travel experiences.
We recommend that customers carefully review the terms and conditions of the Service Providers before making a booking. This will help ensure that they are aware of any specific policies, restrictions, or requirements that may apply to the travel experiences.
At MyDham, we value transparency and strive to provide accurate and reliable information on our platform. However, we cannot guarantee the accuracy or completeness of all the information provided. We encourage customers to independently verify any information or details that are important to them before making a booking.
In summary, MyDham operates under the applicable laws of India and promotes rural and religious tourism in the country. Any disputes or claims will be subject to the jurisdiction of the competent Indian authorities. We encourage open communication and negotiation to resolve any issues, and customers should address any concerns directly with the Service Providers. By using our platform, customers agree to abide by Indian laws and regulations and understand that MyDham cannot be held liable for the actual travel experiences provided by the Service Providers.
A19. Refunds
At MyDham, we understand that sometimes plans change and refunds may be necessary. We strive to provide a seamless booking experience for our customers, including hotel, tour, activity, and property rentals bookings in religious places of India. Our aim is to promote rural and religious tourism, allowing travelers to explore the rich cultural heritage of India.
If you find yourself in a situation where you need to request a refund, please do so in writing within 14 days after your scheduled pick-up time. We value your time and aim to process refunds promptly. However, please note that it may take up to 5 business days for the refund to appear in your account.
For private transport bookings, we have a specific refund policy. If your driver fails to arrive at the designated pick-up location on time, you can request a refund, and we will review your request. However, please be aware that certain conditions apply, and refunds may not be granted in cases where the driver is unable to contact you, passengers are not present at the pick-up location without prior notification, or if the changes requested to the pick-up time or route are deemed unreasonable.
To ensure a smooth refund process, it is crucial to provide accurate information when making your booking, including the pick-up location, contact details, number of people, and quantity of luggage. Any incorrect information provided may result in the denial of a refund.
At MyDham, we are committed to promoting rural and religious tourism in India while adhering to the applicable laws. We strive to provide excellent customer service and ensure that our refund policies are fair and transparent.
Here is the important words dictionary for MyDham:
1. MyDham: The name of the company providing hotel, tour, activity, and property rentals bookings in religious places of India.
2. Hotel: Accommodation facilities provided by MyDham in religious places of India.
3. Tour: Guided or self-guided tours organized by MyDham to explore religious places in India.
4. Activity: Specific experiences and activities offered by MyDham in religious places of India, such as temple visits, cultural performances, and nature walks.
5. Property Rentals: Rental properties available through MyDham in religious places of India.
6. Bookings: Reservations made through MyDham for hotels, tours, activities, and property rentals in religious places of India.
7. Religious Places: Locations in India that hold religious significance and are visited by pilgrims and tourists for spiritual purposes.
8. Rural Tourism: Promoting tourism activities in rural areas, showcasing the cultural, natural, and historical heritage of these regions.
9. India: The country where MyDham operates, known for its diverse religious traditions and spiritual destinations.
10. Promoting: The act of raising awareness and encouraging participation in rural and religious tourism through MyDham’s services.
11. Pilgrims: Individuals who undertake religious journeys to sacred places, often seeking spiritual fulfillment.
12. Cultural Heritage: The traditions, customs, and artifacts that represent the cultural identity of a community or region.
13. Natural Heritage: The natural landscapes, biodiversity, and ecological features of an area.
14. Historical Sites: Places with historical significance, preserving the stories and events of the past.
15. Spiritual Tourism: Traveling to religious destinations for spiritual growth, reflection, and religious practices.
16. Property Owners: Individuals or organizations who own properties available for rental through MyDham.
17. Tourism Industry: The sector encompassing various businesses and services related to travel, accommodation, and experiences.
18. Rural Development: Initiatives aimed at improving the economic, social, and environmental conditions in rural areas.
19. Sustainable Tourism: Practices that minimize negative impacts on the environment and local communities while promoting economic growth.
20. Cultural Performances: Traditional music, dance, and theatrical presentations showcasing the cultural heritage of a region.
Note: This dictionary includes important words related to MyDham’s services, target locations, and the promotion of rural and religious tourism.
